The outage occurred near the start of the big game.
As far as first impressions go, the BetMGM sports betting app is clean and easy to navigate. The app has improved significantly since it was first launched, and now features an intuitive layout that makes it a simple matter to find the sports and types of bets you seek. Las Vegas Metropolitan Police were called in just in case anger flared too much, and ultimately the sportsbooks at MGM properties had to be shut down during the game. Sports betting apps aren't.
Dozens posting on social media about the frustration of not being able to place wagers. Or worse, wondering what's happening to the money they've already wagered.
'I just noticed that everyone was pretty miserable and disappointed,' said one tourist from North Carolina who was visiting Aria Hotel-Casino. MGM officially called the glitch an outage, later sending out a tweet apologizing for the mishap.
'Oh yeah, well, everyone that was in line at the sportsbook was screaming, raising hell, trying to get their bets in. But we just called our local bookies and made our money,' said Michael Kernodle, an out of state bettor who flew into Las Vegas for the big game.
Las Vegas Metropolitan Police were called in just in case anger flared too much, and ultimately the sportsbooks at MGM properties had to be shut down during the game.
Sports betting apps aren't new, but they've become increasingly popular. Still, users are reliant upon good Wi-Fi, strong servers and any human operations behind the scenes.
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'I think the technical issues will get worked out. It's obviously a very sophisticated system that they have to run. You know it's possible they just weren't ready for all this influx, which is kind of ironic they've been advertising so much,' said UNLV gaming expert Dr. David Schwartz.
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Barring any significant player-casino disputes, the Nevada Gaming Control Board isn't likely to get involved.
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While MGM wouldn't go on camera to discuss the glitch, they did say all bettors have since been paid out, and the site is up and running once again.